Member Help Center

Filing Grievances

Step 1: Always talk with your steward first. If you have a problem, talk to your shop steward first before you call your union rep at the Local Union office. If you need to file a grievance against UPS management, remember to do it within the time limits set in your contract’s grievance procedure.

Step 2: Decide if you have a grievance. Ask yourself the following questions to determine if you have a grievance. Consult with your shop steward for guidance.

Remember, every grievance is a gripe, but not all gripes are grievances. Below are the six areas in which a grievance could occur:
A. Has UPS violated the contract?
B. Has management done something that is against the law?
C. Did UPS violate its own company own rules?
D. Is UPS singling out you or a small group of your coworkers?
E. Did the company change a long standing past practice?
F. Were you terminated, suspended or disciplined unfairly?

Step 3: Follow the grievance procedure. Locate the grievance procedure language in your contract and look it over. Follow your grievance procedure plus the advice listed below.

A. Process your grievance on time. Be aware of the time limits set forth in your contract. Give your written grievance to your shop steward. You must follow the grievance procedure outlined in your contract or you risk having your grievance called improper by the employer.

B. Write a proper grievance. Follow the instructions on the grievance form. Be brief and give “just the facts.” On every grievance, complete all necessary sections of the grievance form so that your steward can properly process your grievance.

C. Provide evidence and explanation. Your steward and union rep will do a much better job presenting your case if you are able to offer a clear, complete, understandable description of your case along with supporting statements and evidence. Don’t make your steward do all the work.

D. Participate in winning your grievance. If your problem is shared by one or more of your UPS coworkers, you are urged to file a group grievance. In addition, it is important that you ask your steward what you can do to help get a favorable decision. It is important to involve your co-workers.

4 Rules of Evidence and Explanation

1. Opinions are not facts. All opinions must be specifically qualified. It’s a long way from saying “everyone knows” to proving your case.

2. Hearsay evidence is not fact. You need eye witness statements, dated and signed. Pictures, diagrams or copies of evidence are also helpful.

3. Facts must be relevant. You need to identify the facts that have direct relevance to your particular grievance. Focus on one incident or complaint per grievance form. Separate your issues into separate grievances.

4. Facts must be timely. Know the time limits set forth in your contract. You can have the best grievance in the world but if it isn’t processed on time, it’s no good. Additionally, most grievance procedures do not allow the employer or the union to bring up actions or evidence that occurred in the distant past. Be sure what you are bringing up is within the timeliness “zone” of the contract.